At Klo., we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes things may not meet your expectations, which is why we offer a hassle-free return policy with the following options:
1. 14-Day Return Without a Reason: For added convenience, we provide a 14-day window for you to initiate a return without having to provide a specific reason. If you change your mind or simply wish to return the item within this period, you can do so easily.
Note: Eligibility still applies.
2. Eligibility: To be eligible for a return, the item must be unused, undamaged, and in its original packaging. Please make sure to initiate the return process within 14 days from the date of delivery.
3. Return Process: To request a return, kindly contact our customer support team. Our dedicated team will guide you through the return process, providing you with all the necessary details and a return shipping label (if applicable).
4. Refund or Exchange: Depending on your preference, we offer the choice of a full refund or an exchange for a different product of equal value. Refunds will be processed within 7 days from the date of receiving the returned item.
5. Return Shipping: For returns due to a change of mind or non-defective items, customers are responsible for the return shipping costs. In case of a defective or damaged product, please provide us with clear photographs, and we will cover the return shipping costs.
6. Exceptions: Certain products, such as personalized or perishable items, may not be eligible for return. Please review the product's description for specific return eligibility.
Our return policy is designed to prioritize your satisfaction, and we strive to make the process as straightforward as possible. Should you have any questions or concerns, our friendly customer support team is always here to assist you.