Shipping policy
EU countries, United Kingdom and Switzerland.*
- Free delivery for orders over €100.
- For orders under €100, the shipping cost is €10.
*For orders outside the European Union (EU), please be aware that additional taxes and duties may apply, please check the details for your country.
*Excluding some regions or countries listed at the bottom of this policy.
1. Shipping Time: We strive to deliver your orders as quickly as possible. For deliveries within the EU, you can expect your package to arrive within 3-7 working days from the date of dispatch. However, please bear in mind that shipping time may vary depending on the destination and any customs clearances.
2. Delivery Costs:
EU countries, United Kingdom and Switzerland.*
- Free delivery for orders over €100.
- For orders under €100, the shipping cost is €10.
*For orders outside the European Union (EU), please be aware that additional taxes and duties may apply, please check the details for your country.
*Excluding some regions or countries listed at the bottom of this policy.
For other countries, the shipping prices vary depending on the destination country and will be displayed on the checkout page before you finalize your order.
3. Trusted Courier Partner: To ensure your packages arrive safely and promptly, we exclusively partner with DHL Express, a reputable and reliable global courier service. For Bulgaria, Greece, Cyprus and Romania orders will be shipped with local couriers.
Rest assured that we take the utmost care in handling your shipments, and we'll provide you with tracking information so you can follow your package's journey from our warehouse to your doorstep.
4. Tax and Duties: We ship from Bulgaria and all prices include VAT. For orders within the EU, UK and Switzerland, no VAT and import tax will be charged to the customer - it is included.
If you have any further questions or need assistance, feel free to reach out to our customer support team. Happy shopping!
*Excluding these regions or countries: Cyprus; Denmark - Faroe Islands and Greenland; Malta; Portugal - The Azores and Madeira; Spain - Canary Islands; United Kingdom - Gibraltar